4. CANCELLATIONS & RETURNS

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CAN I CANCEL MY ORDER?

Yes you can cancel your order within 14 days of placing it. You will be required to return your order via a ‘Signed For’ delivery service and are responsible for the goods arriving back undamaged within 14 days of cancellation. Providing the item is returned to us in its original condition, we will refund you the cost of the order.

CAN I RETURN MY ORDER?

We operate a returns policy for all physical items, but not for digital downloads or event tickets.

If you need to return your item for any reason please get in touch to webmaster@soundmanrecords.com within 14 calender days of receiving your order.

If your order is damaged, faulty or sent in error we ask you to ship the items back to us for exchange and we will cover the cost of postage both ways. Please return goods using a ‘Signed For’ service. If your returns go missing in the post we cannot offer refund or exchange.

If you don’t want your order or have ordered the wrong size we ask you to pay the return cost and we will cover the cost to ship your exchange item back to you.

All goods must be returned in ‘as new’ condition free from any defects and in original packaging.

CAN RETURN OR EXCHANGE MY DIGITAL DOWNLOAD OR EVENT TICKET PURCHASE?

Tickets and downloads are none transferable / returnable. If you have any questions relating to ticket and download purchases please contact webmaster@soundmanrecords.com