2. DELIVERY SERVICES & UNDELIVERED ITEMS

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HOW LONG WILL IT TAKE FOR MY PARCEL TO ARRIVE?

We dispatch all orders within 24 hours Monday-Friday. You can check when your order was despatched by logging into your account and clicking on ‘View Orders’.

U.K: 1-3 WORKING DAYS –

We quote three working days for orders dispatched to the UK. Should you not be at home when a delivery is attempted, your postman should leave an attempted delivery slip and your package will be returned to your local post office awaiting collection. If you do not collect your parcel it will be returned to us, we will then contact you before re-shipping your item. We will charge a postage fee to re-send items which have been returned to us. Please make sure someone is home to receive the package – most of our products do not fit through the letter box.

In rare circumstances deliveries in the UK can take up to 21 days to arrive at their destination. You can contact us anytime regarding your order, but will not consider a parcel missing until 21 days have elapsed.

INTERNATIONAL: 5–14 DAYS –

International items usually arrive in 5-14 days, but it can take up to 35 days to some destinations. You can contact us any time regarding your order but we request you wait 25 days for EU countries and 35 days for non-EU countries before action will be taken.

WHAT IF MY ORDER HAS NOT ARRIVED?

You must contact us within 40 days of dispatch to report non-delivery or your claim will be void. It is important we are notified of non-delivered items early so we have the best chance of resolving the issue.

WHICH POSTAL SERVICES DO WE USE?

UK –

Most items are dispatched 1st class Royal Mail (non traceable) unless specified at time of order. Large/Heavy items are dispatched by Parcel Force which are traceable and usually arrive within 2 working days. If we use this service you will receive a tracking number. If your parcel is confirmed as delivered by a ‘Traceable’ service and you claim to have not received it, you must take this up with the relevant delivery service provider. It is the buyers responsibility to make sure someone is home to receive and sign for orders.

International –

International items (outside of the UK) are sent via Royal Mail as standard (non traceable). We send items using ‘International Signed For ‘ service for some areas including Russia & Brazil. For larger orders to some countries including Australia, USA & Canada we use FEDEX.